Last month, I sent out the following tweet:
Later on in the day, I received this response from the OtterBox Customer Service account:
So, this means someone is tasked with the job of searching Twitter for people talking about OtterBox products and trying to trouble shoot any problems for them.
I went to the link the gave me, and after entering some information, was directed to call Customer Service. A representative asked me some questions about the problems with my product, and told me she would be sending an email with further instructions. I needed to send them some pictures of the damage to the product, which was less than 6 months old. Within 30 minutes of sending them the photos, they emailed me back confirming that they were replacing my OtterBox.
On December 11, my new OtterBox arrived.
I would have simply thrown my case away and purchased some other product elsewhere, but OtterBox saw to it that my problem was solved before I had a chance. What a wonderful example of truly outstanding customer service, and a great way to create a loyal customer. Well done OtterBox; other companies, take note.